If you selected Email and Password as your Secure Sign-In method and have forgotten your password, Microsoft will manage the password reset process.

Reset Your Password

1. Go to the SkillMarket sign-in page.
2. Select Secure Sign-In.
3. Enter the email address you use for Secure Sign-In.
4. Select Forgot Password?
5. Follow the instructions from Microsoft to verify your identity and create a new password.

Once your password has been reset, return to SkillMarket and sign in using your new password.

I Sign In with Google, Apple, or LinkedIn

If you use Google, Apple, or LinkedIn to sign in, your password is managed by that provider.

If you need to reset your password, use the password recovery process provided by Google, Apple, or LinkedIn.

I'm Still Unable to Sign In

If you cannot reset your password or continue having problems signing in, submit a support ticket for assistance.

Related Articles

• Quick Start Guide: Update Your SkillMarket Secure Sign-In
• What Is Changing with SkillMarket Secure Sign-In?
• I Can't Sign In or Update My Account

Still Need Help?

Sign in or create a Go-Live Support account using the Login or Sign up options in the upper-right corner of this page. After signing in, select Submit a ticket and describe the issue you are experiencing.

In the ticket, be sure to include:

• Your full name
• The email address associated with SkillMarket
• The step where the issue occurred
• The browser and device you were using
• A screenshot of any error message

Do not include passwords, verification codes, government identification numbers, identification images, or other sensitive personal information in your ticket.