If you're having trouble completing the Secure Sign-In update or signing in to SkillMarket, try the suggestions below.

If your issue isn't listed, submit a support ticket.

The Microsoft Sign-In Window Doesn't Open

If nothing happens after selecting Update Account or Secure Sign-In:

• Allow pop-ups and redirects for SkillMarket in your browser.
• Close any open Microsoft or SkillMarket sign-in windows.
• Try again.
• If the problem continues, try another supported browser.

I Didn't Receive My Verification Code

If you selected Email and password and did not receive the 8-digit verification code:

• Confirm you entered the correct email address.
• Check your Junk or Spam folder.
• Wait a few minutes and request a new code.
• Make sure you can access the email account you are using for Secure Sign-In.

If you still do not receive the code, submit a support ticket.

I Received a Red Error Message

If a red technical error message appears during the update:

• Close the browser window.
• Return to SkillMarket.
• Restart the update.

If the error appears again, take a screenshot and submit a support ticket.

My Existing SkillMarket Profile Didn't Appear

If you successfully completed Secure Sign-In but your existing SkillMarket profile is missing:

Do not create a new SkillMarket profile.

Submit a support ticket so your existing account can be reviewed and linked correctly.

I Selected the Wrong Sign-In Method

If you accidentally selected the wrong Google, Apple, LinkedIn, or email account during setup, stop the update and submit a support ticket before creating another account or profile.

I No Longer Have Access to My Email Address

If you cannot access the email address needed for Secure Sign-In or to receive a verification code, submit a support ticket for assistance before attempting to create another account.

Still Having Trouble?

If you continue experiencing problems after trying the steps above, our support team is happy to help.

Related Articles

• Quick Start Guide: Update Your SkillMarket Secure Sign-In
• What Is Changing with SkillMarket Secure Sign-In?
• Password Reset Help
• How to Get Help with SkillMarket

Still Need Help?

Sign in or create a Go-Live Support account using the Login or Sign up options in the upper-right corner of this page. After signing in, select Submit a ticket and describe the issue you are experiencing.

In the ticket, be sure to include:

• Your full name
• The email address associated with SkillMarket
• The step where the issue occurred
• The browser and device you were using
• A screenshot of any error message

Do not include passwords, verification codes, government identification numbers, identification images, or other sensitive personal information in your ticket.