Question:	Answer:	Category
Who do I email if I cannot access ADP or have questions about the portal?	Please direct all ADP issues to glinfo@optimumhit.com.	ADP
Who do I reach out to if I cannot access Concur or have questions about expenses and how to enter them?	Please direct all Concur issues to glinfo@optimumhit.com.	Concur
Where can I find the pay schedule for my project?	Your pay schedule is shared in your 'Portals, Pay Dates, & CLEAR Verification' email from glinfo@optimumhit.com prior to the Go-Live	Onboarding
How should I notify Optimum if I would like a specific shift or assignment?	Shifts and assignments are not guaranteed and are assigned based on the needs of the client. You may request a shift (day/night) or assignment by emailing glinfo@optimumhit.com and it can be noted.	Day/Night Shifts
What if I cannot stay for the duration of a project?	You may request an early taper by emailing glinfo@optimumhit.com. All requests MUST be reviewed and approved PRIOR to the project. Requests will be considered, and you will be notified once a decision is made.	Taper Request
Where will I find my invite for orientation?	Orientation invites will be sent to your OHIT email address at some point prior to your travel day. Please check both your Outlook inbox and calendar to ensure you’ve received the invite.	Orientation
Where can I find my schedule?	Your schedule can be found in the ConnecTeam application. If you have not received your access invitation to the application, please notify glinfo@optimumhit.com. (This one is subject to change)	Schedule
I cannot access my optimum email address. Who do I reach out to?	Please email the helpdesk at helpdesk@optimumhit.com for issues with your MS Office tools including outlook, teams, etc. They can also provide password resets if you cannot access your Optimum Email account.	IT tool access
Who do I reach out to for logistics questions (hotel, rental car, shuttle, etc.)?	For any logistics-related questions, please email our Logistics team at Logistics@optimumhit.com.	Logistics
Where can I find my shuttle schedule	The shuttle schedule is posted in the project documents in Connecteam.	Logistics
How do I know who my Zone Lead is?	Your zone lead will be introduced to you at orientation and will introduce themselves to you via Connecteam and your OHIT Email prior to go live.	Connecteam
Who do I reach out to if I cannot access Connecteam?	Please direct all Connecteam issues to Connecteam@optimumhit.com.	Connecteam
How do I apply for a project and how will I be notified if I am selected for a project?	Apply in SkillMarket and you will receive an offer if you are selected. Do not email individuals within Optimum.
Who should I contact if I am delayed or have an emergency?
How do I request more hours or extra shifts?
How do I request a self-taper?	If you wish to leave a project early, you should notify your zone lead via Connecteams. If your exit is based on an emergent matter, please provide documentation to your management team. Leaving the project unannounced will result in the suspension of your SkillMarket Account.	Illness, Sickness, Absence
What should I do if I miss my flight?	You should notify the logistics@optimumhit.com team as soon as possible to update your new arrival time and flight info.	Logistics
What if the hours in the schedule are not accurate?	Notify your zone lead through ConnecTeams if you feel the hours of operation are not accurate for your site. Once validated, your schedule will be updated to reflect the accurate hours of operation.	Schedule Corrections
My hotel check-out date doesn’t match the project end date. Is this an error?	No. Hotel check-out dates are initially assigned based on contracted taper projections.  Check-out dates are reviewed and updated weekly as the taper plan is finalized.	Logistics
What if I miss the shuttle?	Missed shuttles are considered personal responsibility. Alternate transportation costs are not reimbursable.	Logistics
Can I use Uber or Lyft instead of the shuttle?	No. If a shuttle or approved transportation is provided, rideshare expenses will not be reimbursed. Prior approval is required and given based on specific circumstances.	Logistics